Contact Us

This page explains how to contact the editorial team at Best Online Casinos, what we can realistically help with, and — just as importantly — where to go when your question is really for a casino, a state regulator or a support organization. We are a research and comparison publisher, not an operator. We cannot see your account, release a withdrawal, or credit a bonus.

If your message is about something on this site — a review that looks out of date, a bonus term we described incorrectly, a broken page, or a press or partnership enquiry — you are in the right place. Send it through the contact form or email address published on pursuitoftruthfilm.com, and include enough detail that we can check the claim: the page you were reading, the casino involved, and the wording you think is wrong.

What our team can help with

Your question	Who should handle it
A bonus term or wagering figure on our site looks wrong	Best Online Casinos editorial team
A casino we list has changed its offer or left your state	Best Online Casinos editorial team
Correction, source request or fact-check query	Best Online Casinos editorial team
Press, media or commercial partnership	Best Online Casinos editorial team
A pending withdrawal, locked account or missing deposit	The casino's own support, then its regulator
Identity verification (KYC) documents	The casino directly — never send ID to us
Self-exclusion or a gambling problem	The operator, your state program, or a support helpline

Please do not send us identity documents. We have no ability to verify an account and no reason to hold your Social Security number, driver's license, bank statements or utility bills. Casinos request those under their own compliance duties; send them only through the operator's secure upload tool.

How we make money, stated plainly

Best Online Casinos earns commission when a reader clicks through to a casino and opens an account. Those commercial relationships pay for the research, and they do not decide who ranks where or what our write-ups say. Operators cannot buy a higher position, remove a criticism, or stop us noting a poor bonus term. If you ever think a listing reads like it was bought, contact us and say so — that is exactly the kind of message worth sending.

Questions about the casinos we rank

Most messages we receive are about specific listings, so here is the context on a few of the highest-ranked entries. Headline offers are advertised terms supplied by the operator and checked against their published promotions on Sep 25, 2026; they change without notice, and the full terms on the casino's own page always override anything summarized here.

Raging Bull — top-ranked, and the one we get asked about most

Raging Bull sits at the top of our list with an editorial rating of 10.0, largely on the strength of its promotional depth and a slots-led library that gives new depositors a lot of room to explore. Its advertised welcome package is 410% up to $10,000 plus 50 free spins. That is a large headline number, and readers contact us because large headline numbers rarely come without conditions: percentage-match bonuses of this size normally carry playthrough requirements, maximum-bet-while-bonus-active rules and a cap on how much of a bonus win can be cashed out. Read the promotional terms before depositing, and check the minimum deposit that unlocks the match.

Limitation: the bonus is weighted heavily toward slots, so table-game and live-dealer players typically contribute little or nothing toward clearing it. If your play is mostly blackjack or roulette, this offer is a poor fit even at the top of our rankings.

Magician Bet — the one for readers who hate wagering requirements

Magician Bet is here for a different reason entirely: its advertised 101% No Wagering offer removes the single term most readers write to us about. If a bonus genuinely carries no playthrough, winnings from it behave more like cash than like locked bonus credit — which is why it earns a 9.9 despite a far smaller headline figure than the sites around it.

Limitation: "no wagering" usually comes with trade-offs elsewhere — a lower maximum bonus amount, a shorter expiry window, or a cap on withdrawable winnings. Confirm which applies before you treat it as unconditional.

Slots of Vegas — a targeted free-spins package

Slots of Vegas rates 9.8 and advertises a 375% bonus plus 50 free spins on Cash Chaser. Tying spins to one named title is common practice and worth understanding: the spin value is fixed, winnings from spins are often credited as bonus funds rather than cash, and those funds carry their own playthrough and expiry.

Limitation: a single-game spins package suits you only if that game suits you. There is no substitution if you dislike it, and the deposit match still governs the bulk of the value.

Uptown Aces — the largest advertised match on our list

Uptown Aces advertises 600% for new players and also rates 9.8. The percentage is the biggest in our top ten, but percentage alone tells you very little — the maximum bonus ceiling, the playthrough multiple and the cashout cap decide what it is actually worth.

Limitation: very high match percentages almost always pair with higher wagering multiples. Work out the total turnover required before you decide it beats a smaller, cleaner offer.

The rest of the list at a glance

• Card Crush (9.5) — instant welcome reward of 2 mystery coins and 5 cards; a social-style entry rather than a cash-match offer.
• Zumba Cards (9.5) — 250% deposit bonus up to 250 SC, denominated in sweeps coins rather than dollars.
• BetUS (9.4) — 200% up to $4,000 for new players, and one of the few entries running sportsbook alongside casino.
• Amazon Jackpots (9.3) — 4 posters, 40 free SC and a bonus wheel for a $20 purchase. This is a paid package, not a free gift.
• Slots and Casino (9.2) — 500% up to $2,500, applied across three deposits rather than one.
• Bets.FM (9.1) — 225% deposit bonus up to 1 BTC plus 225 free spins; a crypto-denominated offer with the volatility that implies.

Money questions we can answer, and the ones we can't

We can explain how casino money movement generally works in the US. We cannot chase a specific payment for you.

• Getting in: minimum deposits at real-money sites typically sit in the $10–$25 range and often differ by method. A bonus may require a higher minimum than the site's general floor — check which number the promotion names.
• Paying in: debit cards are the most widely accepted route for US players. Credit card deposits are declined by some issuers and by some states. ACH bank transfers, online banking and wire transfers are common at licensed sites; e-wallets including PayPal appear at some state-regulated operators but availability varies by state and by casino. Crypto is used by offshore-facing brands such as Bets.FM. Never assume a method works until it appears in your own account cashier.
• Getting paid out: withdrawals usually go back through the same method where possible. E-wallets tend to be fastest, bank transfers slower, and paper checks slowest. Expect a pending or reversal window before funds are released, plus minimum withdrawal amounts and weekly or monthly caps.
• Fees: many operators advertise free withdrawals but apply charges on second or third cashouts within a period, on certain methods, or on wire transfers. Your bank or card issuer may also apply its own charge — including cash-advance treatment on credit card gambling transactions.
• Verification: your first withdrawal normally triggers KYC. Larger or unusual amounts can trigger source-of-funds checks. Completing verification early avoids the delay that causes most of the withdrawal complaints readers describe to us.

If a withdrawal is stuck, contact the casino's support in writing, keep every reference number, and escalate through its formal complaints procedure. If that fails and the operator is licensed in your state, the state gaming regulator is the next step.

What these sites actually offer

Before you write to ask whether a listed casino has the game you want, the broad categories are worth knowing:

• Slots — the bulk of every library, spanning low-volatility games that pay small and often and high-volatility games that pay rarely and large. Published RTP figures and volatility ratings are the two numbers worth checking.
• Progressive jackpots — pooled prizes that grow until won. Some require a maximum bet to qualify for the top tier.
• Table games — blackjack, roulette and baccarat in RNG form, usually with the lowest house edge on the site and the weakest bonus contribution.
• Live dealer rooms — streamed tables with human croupiers, real-time betting and higher table minimums. Rarely eligible for bonus clearing.
• Mobile play — most operators run browser-based mobile sites; native apps are more common at state-licensed brands than at offshore ones.
• Sweepstakes formats — Zumba Cards, Card Crush and Amazon Jackpots use coin-based models rather than direct dollar wagering, which changes both how you buy in and how redemption works.

The other products these brands run

Several operators on our list are not casino-only. BetUS runs a sportsbook alongside its casino, which matters because sports bets usually contribute nothing toward casino bonus wagering and sit in a separate balance. Others attach poker rooms, racebooks, or loyalty and VIP programs that run cashback and reload offers separate from the welcome package. Sweepstakes brands typically pair a purchase-based coin store with a free-entry route. If you contact us about a promotion, tell us which product it belongs to — casino, sportsbook or coin store — because the terms differ.

Legal standing, age and where you can play

You must be at least 21 to use the casinos we cover, and physically located where play is permitted. US online gambling is regulated state by state, not federally: a handful of states license and regulate online casino play directly, more permit online sports betting only, and many permit neither. Sweepstakes and social casino models operate under a different legal framework again and are unavailable in some states regardless.

Accepting US customers is not the same as being authorized to serve them. Where a site is licensed by your state's gaming regulator, you have a defined complaints route and defined player protections. Where it is not, you are relying on an offshore licence and the operator's own dispute process. We say so in our reviews, and we do not describe any casino as completely safe or guarantee that a withdrawal will be paid.

Tax on gambling winnings is your responsibility, and rules vary by state. We cannot give tax or legal advice.

Help beyond this site

If gambling has stopped being entertainment, contact the operator to set deposit and loss limits, take a cooling-off period, or self-exclude. Statewide self-exclusion programs exist in regulated states, and blocking software can restrict access across your devices. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7 across the US. Our responsible gambling guidance covers the tools in more detail. Gambling is not a way to make money or fix a financial problem, and no offer on this page changes that.

How our rankings are put together

1. We check licensing status and which states an operator is authorized or available in.
2. We read the full bonus terms — wagering multiple, maximum bet while a bonus is active, expiry, game weighting and cashout cap — not just the headline percentage.
3. We compare deposit minimums, payout methods, stated withdrawal timeframes and published fees.
4. We assess game breadth across slots, tables and live dealer, and which software providers supply them.
5. We review support channels, complaints procedures and responsible gambling tools.

All of this is desk research and verification against published operator and regulator sources. We do not claim to have deposited, played or withdrawn. Ratings shown on this site are editorial scores from our own criteria, not customer review averages, and advertised payout speeds are advertised — not measured.

Common questions about contacting us

How quickly will I get a reply?

We read everything that arrives and prioritize factual corrections. We can't promise a fixed response time, and we don't operate a phone line or live chat.

Can you get my withdrawal released?

No. We have no relationship with your account and no authority over any operator's payment decisions. Use the casino's complaints procedure first, then your state regulator if the site is state-licensed.

I think a bonus term on your site is wrong. What should I send?

The page URL, the casino name, the term as we stated it, and the term as the casino currently states it — a link or screenshot is ideal. Offers change often and we would rather be corrected than left stale.

Do you accept guest posts or paid links?

Partnership enquiries are welcome through the contact channel on pursuitoftruthfilm.com. What we will not do is sell a ranking position or publish content presented as independent when it is not.

Can you tell me if online casinos are legal where I live?

We can explain how state regulation works and what to check, but we can't give legal advice for your situation. Your state gaming regulator is the authoritative source.

Where can I read more about who runs this site?

Our editorial background and independence policy covers ownership and method, and the site terms set out how the content may be used.

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Before you write, it is worth checking whether the answer is already in a review — most questions about wagering, withdrawal timing or state availability are covered there. If it isn't, send the detail and we will look into it. Editorial content on this page was fact-checked on Sep 25, 2026 by Megan Sullivan.